1. We offer Free shipping Internationally
2. For international orders, please expect delivery within 7 to 21 days. Currently, we do not offer domestic shipping.
3. In the context of free international shipping, the product's shipping and insurance charges are included, while the buyer is responsible for any import duties, taxes, or charges incurred.
4. Shipping times for customized rugs may vary depending on the buyer's specifications, potentially leading to longer delivery times.
5. Please note that rugs exceeding 7 feet or 210 cm in width will be shipped folded, considering their larger dimensions.

1. In case of damaged product is delivered, the return shipment cost will be borne by us, in any other case, it has to be paid by the customer.
2. In case of damaged or wrong product is received by the customer than we would be sharing the return shipping label. In any other case the rug the return policy does not apply.
3. The returns products needs to be dropped at the assigned carrier's store by the customer.
4. Please allow 7-14 business days after the return is received in our warehouse for your return and refund to be processed.

In case customer wants to exchange a received products with another product, the return shipping cost has to be borne by the customer and for adjustment amount either customer has to pay or will receive the same, depending on case to case basis.